Change N-able N-central IP address

Last Modified

Thu Jan 25 14:55 GMT 2024

Description

  • This article describes how to change or update the N-able N-central IP address or other network configuration.
  • Agents and Probes rely on the ability to connect to the N-able N-central Public IP address.
  • If you do this in the wrong order you will lose connectivity to all agents and probes and will need to either re-deploy agents and probes or manually re-configure them.

Environment

  • N-able N-central

Solution

  • Update N-able N-central FQDN/IP (within N-able N-central ):
  1. To update the Public IP address and FQDN of your N-able N-central server:
    1. Go to System Level > Administration > Mail Network Settings > Network Setup. Update your network configuration as needed;
    2. Agents and Probes will start checking in to N-able N-central when they receive the updated DNS record.
  • Update Agent/Probe Communication Settings
  1. Ensure as many agents and probes as possible are turned on and communicating with the N-able N-central server.
    • To ensure that any currently offline devices are able to get the new configuration it is recommended to ensure that an overlap period for the IP/FQDN is in place to point to the correct N-able N-central server via A-records and CNAME through your DNS/ISP.
    • Without this forwarding you may need to reinstall any agents/probes that aren't communicating after the change has happened.
  2. Update the IP address that agents and probes use to communicate with the N-able N-central server:

    1. At the SYSTEM level: Select Administration > Defaults > Agent & Probe Settings (on older systems, this may be "Appliance Defaults").

    2. Add the new IP address.
    3. Delete the old IP address.
    4. Put a check mark in the Propagate box.
    5. Select Save.
    6. Agents and Probes will start checking in to N-able N-central with the new IP address.