Cannot register account with 2FA due to invalid code using Google Authenticator.

Last Modified

Fri Jun 26 14:08 GMT 2020

Description

  • Cannot register account with 2FA due to the following error:
    • ERROR: Invalid code using Google Authenticator.

Environment

  • N-able N-central
  • N-able RMM
  • Take Controll standalone
  • Google Authenticator 2FA App

Solution

  • Follow the steps to Sync time with Google Authenticator App:
    1. Click the 3 dots icon from the upper right.
    2. Select Settings.
    3. Select Time correction for codes.
    4. Select Sync now.