N-central Troubleshooting
Cannot disconnect the Take Control viewer connection when remote session was initiated from N-able N-central
Last Modified
Wed Oct 02 08:43 GMT 2019
Description
- Left a session running on another device and cannot disconnect the Take Control connection
- After killing all Take Control processes and rebooting device Take Control connection re-establishes
Environment
- N-able N-central
- Take Control
Solution
- The Take Control Viewer will continue to attempt to reconnect to the device until the Viewer is closed, even after rebooting the remote device or restarting the Take Control service.
- You'll need to close the Take Control Viewer in order to stop connection attempts to the device in question.
- At this time, there is no option available to forcefully close ongoing Take Control connections to a device from the dashboard.
- Alternatively, should you not have access to the device where the Take Control Viewer window is running, you can perform a re-install of the Take Control feature on the host device
- This is because the Viewer will not be able to connect to the new install