N-central Troubleshooting

Cannot Find Device in N-able N-central UI

Last Modified

Tue Oct 31 20:00 GMT 2017

Description

This article explains how to locate a device if it is not visible in the N-able N-central UI. A device may not be visible in the UI if you have a filter applied, if you are looking in the wrong All Devices tab, if the device has not been imported, or if the device is mapped to another device.

Environment

N-able N-central

Solution

The device is not targeted by the filter applied, the device is listed in another All Devices tab, the device has not been imported, or the device is mapped to another device.

To clear a filter, browse to Views> All Devices> Network Devices> Reset Filter
To look in the Mobile Devices tab, browse to Views> All Devices> Mobile Devices> Reset Filter
To view the devices that have not been imported, browse to Actions> Add/Import Devices> Discovered Assets>>> Show Ignored Devices
To prevent Device1 from being mapped to Device2, exclude the common MAC address from being used to map devices and then re-install the Windows Agent on Device1: Administration> Defaults> Discovery Defaults> Add New MAC Address>> Enter the MAC Address in lower case using the existing format> Save