C:\Program Files (x86)\N-able Technologies\Windows Agent\log\NWindowsUpdate.log shows: "Error: Insufficient memory to continue the execution of the program"

Last Modified

Thu Oct 25 14:07 GMT 2018

Description

  • C:\Program Files (x86)\N-able Technologies\Windows Agent\log\NWindowsUpdate.log shows:
    • ERROR NWindowsUpdate MS::SubmitMetadata => System.OutOfMemoryException: Insufficient memory to continue the execution of the program.

Environment

  • N-able N-central

Solution

  • This issue can be caused by corrupted WUA metadata
  • Use the Microsoft Troubleshooter or delete metadata first:
    1. Stop Windows Agent Service, Windows Agent Maintenance Service and the Windows Update service
    2. Delete the folder C:\Windows\SoftwareDistribution
    3. Start Windows Agent Service and Windows Agent Maintenance Service
      • NOTE: The Windows Update service will be started automatically if needed.
  • If it doesn't help, then please manually install the latest Cumulative update, for example: