N-central Troubleshooting

Azure Backup for N-able N-central missing

Last Modified

Thu Oct 15 20:50 GMT 2020

N-able N-central comes pre-installed with the Azure Agent.
This integration allows for the best functional operation of N-able N-central in Azure, but not all components are intended for use with N-able N-central.

Backups in Azure can be taken by shutting down N-able N-central and using the Azure interface to back the VM up.
However, using the Azure Agent to perform live backups of N-able N-central is not recommended and should not be available functionality.
In some older versions of N-able N-central a combination of factors could lead to Azure Backup portions of the Azure Agent being enabled, but this is unintended behavior and we do not recommend using it for live backups of the N-able N-central appliance.
- This functionality is correctly disabled in newer versions of N-able N-central for stability and reliability reasons.
- This may also include other unintended functions such as log analytics, etc.
- These functions are disabled along with Azure Backup portions of the Azure Agent as outlined above.
If this functionality is desired the best course of action would be to head to our forums and open a dialog with our Product Management team.