Auto Approval Not Working for KB Numbers or Keywords

Last Modified

Tue Feb 19 17:59 GMT 2019

Description

• I have auto-approvals that are using KB Numbers or Keywords, but the patches are still not being approved.

Environment

• N-able N-central
• Patch Management

Solution

• The option for "The Following Keywords" functions as a filter for patch approvals and require the appropriate Products and Classifications to be selected.
  • It works as an AND statement rather than an OR statement in the logic that processes the list of patches.
  • Check to make sure that the Product(s) and Classification(s) are selected appropriately for the auto-approval rule, without them the option will not work.
• "The Following KB Numbers" is an explicit selection. It will target the KB(s) without heed of product or classification selections.