Approved patches are not installing, no Patch Management Pre-Download Maintenance Window is assigned to the rule/device

Last Modified

Mon Nov 30 22:58 GMT 2020

Description

  • Approved patches are not installing.
  • There is no Patch Management Pre-Download Maintenance Window assigned to the rule/device.

Environment

  • N-able N-central
  • Patch Management
  • Maintenance Windows

Solution

  • The reason why the patches are not installing is because the Pre-Download Maintenance Window needs to be applied so the patches can be downloaded from the probe cache/external source
  • To do so from a Rule, please do the following:
    1. From the appropriate level (SO, Customer, Site) select 'Configuration' > 'Monitoring' > 'Rules'
    2. Select the Rule in question
    3. Select 'Maintenance Windows'
    4. Select 'Add' > 'Patch Management' > 'Add Pre-Download Window'
    5. Enter in your desired configurations
    6. Select 'Save'
    7. Select 'Save'
  • To do so from a device level, please do the following:
    1. Select the device in question from the 'All Devices' view
    2. Select 'Settings' > 'Maintenance Windows'
    3. Select 'Add' > 'Patch Management' > 'Add Pre-Download Window'
    4. Enter in your desired configurations
    5. Select 'Save'
    6. Select 'Save'