Applying Dell server template fails with 'No Asset Information Available'

Last Modified

Mon Mar 13 12:57 GMT 2023

Description

• Applying Dell Service Template fails with "No asset information available"

Environment

• N-able N-central 9 or later

Solution

• This is most often the cause of the Dell OpenManage software not being installed on the device or SNMP not being enabled within the device (server).
• In order to apply a Server Template, you'll need to ensure the following for the device(s) in question:

1. Monitoring the Server where Windows is installed on the device:
   1. You'll need to have the Dell OpenManage installed on the device
   2. SNMP will need to be enabled on the device from within Windows (this is likely a Windows Component which you can enable via the Control Panel)
   3. SNMP will need to be enabled on the device within N-able N-central (Settings > Monitoring Options > SNMP Settings)
   4. An asset discovery must be run against the device Using the local Probe. The Local agent can monitor SNMP based services. The discovery has to be done by the local probe device
2. Monitoring the Server where it is running ESXi:

• Once you've ensured that these components are in place and/or set up properly, you should be able to apply the service template properly