An error has occurred during report processing. (rsProcessingAborted)

Last Modified

Thu Sep 10 16:04 GMT 2020

Description

  • If you try to run a report and it gives you the following error message
An error has occurred during report processing. (rsProcessingAborted).

Environment

  • N-able N-central
  • N-able Report Manager

Solution

  1. Go to http://localhost/reports
  2. Click on the Reports option,
  3. Click on one of the reports and if it gives you the following error,
"An error has occurred during report processing. (rsProcessingAborted)Cannot create a connection to data source 'config'. (rsErrorOpeningConnection)Format of the initialization string does not conform to specification starting at index 80."
  • If you receive the above error then run through the following steps:
  1. In http://localhost/reports
  2. Click on the Reports option,
  3. Click on the Config datasource,
  4. Under the Properties tab there should be a radio button beside "Credentials stored securely in the N-able Report Manager with username ncompass", select it,
  5. Click on Test Connection,
  • If it fails then you will need to uninstall N-able Report Manager,
  1. Once N-able Report Manager is uninstalled go back into localhost/reports and if the config datasource is still added delete it,
  2. Reinstall N-able Report Manager,
  3. It should recreate the config datasource with the proper credentials,
  4. Test the connection for the ncompass user account and it should be successful.