N-central Troubleshooting

Agent Self Uninstall

Last Modified

Wed Dec 16 18:12 GMT 2020

Description

This article shows the instances when the Windows Agent will perform self uninstall.

Environment

All N-able N-central 9+ Agents

Solution

Agent will automatically uninstall within 5-30 days if the Agent fails to register, or if the device was deleted within N-able N-central.

Note: If agent is registered and appliance-id exists then it will not get uninstalled because of connectivity issues.

Example logging (agent.log):

"PingTimerCallback:InvalidAppliance: Set UninstallAgent flag to true after {0} secs
"StatusMachine.PingTimerCallback(): Device was deleted, unistall agent"
"***** Unable to self register, uninstalling... ****"