Acknowledge button is not available on other services showing in Active Issues

Last Modified

Tue Jan 29 21:36 GMT 2019

Description

  • All users only seem to be able to acknowledge "failed" (red X) alerts on the user interface, but any alerts with a warning symbol, when selected, does not highlight the "acknowledge notifications" button.

Environment

  • N-able N-central

Solution

  • Some services showing in Active Issues does not have the Acknowledge Notifications option because the service is not associated to any notification profile.
  • You can acknowledge services that are on a "warning" state in Active Issues view if it did trigger an email alert.
  • So in order to do this, you have to add trigger details to your notification profile that it should send an email when the service is on a warning state.
  • The same thing goes with other services (even on failed state) that does not the acknowledge button, you need to add them in the notification triggers.
  • For more information on how to configure your notification profiles, please check this link: LINK.