N-able N-central Error - 201 Cannot open Service Control Manager on computer '.'. This operation might require other privileges.

Last Modified

Mon Nov 30 16:30 GMT 2020

Description

  • When verifying the Patch service the following error is generated
  • 201 Cannot open Service Control Manager on computer '.'. This operation might require other privileges.

Environment

  • N-able N-central

Solution


NWindowsUpdate.log we see the following errors (C:\program files(x86)\N-able Technologies\Windows Agent\logs) :

  •  [5] 018-07-15 22:20:51,541 ERROR NWindowsUpdate WU::GetUpdates => System.InvalidOperationException: Exception from HRESULT: 0x8024001E
    at com.nable.agent.framework.PatchManagement.Searchers.WUAScannerWrapper.WUAScannerWrapper.LaunchWUAScanner()
    at com.nable.agent.framework.WindowsUpdate.WindowsUpdate.GetUpdates(Boolean forceSearch)

  •  [5] 2018-07-15 22:20:51,541 ERROR NWindowsUpdate WU::SubmitUpdatesToAsset => First attempt to get updates. Received Wua exception. System.InvalidOperationException: Exception from HRESULT: 0x8024001E

  •  [5] 2018-07-15 22:20:51,572 ERROR NWindowsUpdate WU::Updates => Asset Exception caught:Cannot open Service Control Manager on computer '.'. This operation might require other privileges.

  •  [5] 2018-07-15 22:20:51,572 ERROR NWindowsUpdate WU::Updates => Asset Exception caught2:Cannot open Service Control Manager on computer '.'. This operation might require other privileges.

    • This is a Windows problem, N-able N-central is unable to reach Service Control Manager, thus why we are throwing that error.
    • Attempt to restart Windows Update service from services.msc of the device.
    • This link may also help on troubleshooting error seen in Windows Update log - 0x8024001E