Configure your Sender Policy Framework (SPF) in order to receive notifications

Question

Why am I not receiving notifications in my MSP Manager account?

Answer

You need to set up a Sender Policy Framework (SPF) for your MSP Manager account.

Sender Policy Framework (SPF) is a simple email-validation system designed to detect email spoofing by providing a mechanism to allow receiving mail exchangers to check that incoming mail from a domain comes from a host authorized by that domain's administrators.

The list of authorized sending hosts for a domain is published in the Domain Name System (DNS) records for that domain in the form of a specially formatted TXT record. Email spam and phishing often use forged "from" addresses, so publishing and checking SPF records can be considered anti-spam techniques.

When sending emails from MSP Manager (not through an external server), please make sure to add the following entry to your SPF record: include:spf.mspmanager.com

The TXT record for spf.example.com would change from: v=spf1 include:spf.mtaroutes.com -all to v=spf1 include:spf.mspmanager.com include:mtaroutes.com -all

MSP Manager sends Ticket Request notification emails from noreply@yourdomain.com. If that email is not a real, deliverable email address, it is helpful to set it up as an alias on your mail server. This will be different depending on which server you are using. Click here for more information on email aliases.

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