Configure your SPF to receive notifications

After you set up a Monitored Mailbox, configure Sender Policy Framework (SPF) for your domain.

SPF restricts which mail servers can send email using your domain in the envelope from address. Designed in RFC 7208, SPF helps detect and block email spoofing by allowing receiving mail servers to verify that incoming mail originates from an IP address authorized by your domain administrators.

The list of authorized sending hosts and IP addresses for a domain is published in the Domain Name System (DNS) records in the form of a SPF record (a specially formatted TXT record).

Email spam and phishing often use forged "from" addresses. Publishing and validating SPF records helps prevent email spoofing and supports anti-spam protection.

MSP Manager sends notifications from noreply@yourdomain or the monitored mailbox email address.

Set up noreply@yourdomain as an alias on your mail server because it is not monitored. This allows you to receive or redirect messages sent to the address. Setup steps vary by mail server. For instructions, see this Microsoft Outlook article about email aliases.

Update your existing SPF record

When sending emails from MSP Manager (not through an external server), add the following entry to the existing SPF record:

include:spf.mspmanager.com

If you are sending emails from MSP Manager through M365, also add the following entry:

include:spf.protection.outlook.com

Example entry

For example, the TXT record for spf.example.com would change.

Before

v=spf1 include:spf.mtaroutes.com -all

After

v=spf1 include:spf.mtaroutes.com include:spf.mspmanager.com include:spf.protection.outlook.com -all

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