Hourly support


I charge different hourly rates based on the time and location of my work:

  • Default: $100 per hour
  • After-hours: $150 per hour
  • Off-site: $175 per hour

How do I charge for that?


  1. Navigate to SettingsBilling & Financial > Service Plans > Add Service Plan.
  2. Select Hourly from the Service Type list.
  3. Select Add Rate to add the necessary hourly rates, and select $100 from the Default Rate list.
  4. Select $150 and $175 from the Additional Rates list.
  5. Save the Service Plan.

Apply this service item template to your customers and select it when creating a ticket. For each time entry, choose one of the rates.