Hourly support

Question

I charge different hourly rates based on the time and location of my work:

• Default: $100 per hour
• After-hours: $150 per hour
• Off-site: $175 per hour

How do I charge for that?

Answer

1. Navigate to Settings > Billing & Financial > Service Plans > Add Service Plan.
2. Select Hourly from the Service Type list.
3. Select Add Rate to add the necessary hourly rates, and select $100 from the Default Rate list.
4. Select $150 and $175 from the Additional Rates list.
5. Save the Service Plan.

Apply this service item template to your customers and select it when creating a ticket. For each time entry, choose one of the rates.