Create a service item contract that does not expire

Question

Can I create a service item contract that does not expire every year?

Answer

When you create a service item, select an end date that is a two years in the future to prolong the expiration.

Set the Service Item Notifications for expiration by clicking Settings > Notifications > Notification Settings > Service Item Notifications.

As a best practice, and in addition to using service item expiration notifications, you should regularly review service items to check for and update any contracts set to expire soon.

It is advised not to extend the end date of service items more than a couple years in order to prevent performance issues. MSP Manager will attempt to calculate future billing periods for the service item and this can cause performance issues or time-out errors if the end-date is too far in the future.