Tickets not being received by the ticket mailbox

Last Modified

Mon Jun 10 13:41 GMT 2019

Description

• Inbound tickets are not being received

Environment

• N-able MSP Manager

Solution

• Click Settings
• Go to Tickets & Workflows and then select Ticket Mailboxes
• Check the status of the mailbox shows OK in green
• Click change Settings to enter new credentials, or set up a new mailbox.
  • In some cases, deleting and recreating the mailbox fixes the issue.