MSP Manager Troubleshooting

Ticket routing with multiple locations

Last Modified

Wed Nov 30 21:47 GMT 2016

Description

I configured email ticket routing by location. The email domain of the sender matches a customer with multiple locations, but the sender is not a contact for that customer. How is the ticket routed?

Environment

N-able MSP Manager

Solution

MSP Manager selects the default location of the customer. If a default location is not selected, MSP Manager selects the first location.