Ticket Creation Notifications are not being sent for MSP Manager

Last Modified

Mon Mar 02 18:50 GMT 2020

Description

• Ticket Creation Notifications are not being sent
• Is there a way to configure this per customer?

Environment

• N-able MSP Manager

Solution

• MSP Manager can send notifications to your customers

1. Go to Settings > Notifications > When tickets created...
2. Check box for "Notify the ticket's contact"
3. Click Save Settings

• Notifications are sent even if a contact is not listed as the primary contact
• Note: Ticket Notifications cannot be sent per customer