Service Item list is not available in MSP Manager when new Ticket Request is accepted.

Last Modified

Tue Aug 20 18:35 GMT 2019

Description

• Service Item list is not available to any user in MSP Manager when new Ticket Request is accepted

Environment

• N-able MSP Manager

Solution

• Make sure Service Plan is set to Active:

1. Log into MSP Manager
2. Go to Settings > Billing > Service Plans
3. Click Edit Service Plan for Service Plan in question
4. Make sure Status Active box is checked
5. Click Save Service Plan