Quickbooks Desktop Web connector failing to login to MSP Manager

Last Modified

Fri Aug 16 20:40 GMT 2019

Description

• Quickbooks Desktop Web connector failing to login to MSP Manager with message:
  • Error: "Invalid Password for username: <username>"

Environment

• N-able MSP Manager

Solution

1. Go to MSP Manager login screen
2. Click on Click here to reset your password
3. Enter e-mail address
4. In notification received click on reset password and provide new password for user
5. In Quickbooks Desktop Web Connector click File > Clear all stored passwords
6. Change invalid password to one which was just updated
7. Select checkbox next to application name and click on 'Update Selected'