Not receiving activation e-mail for MSP Manager

Last Modified

Mon Oct 22 17:51 GMT 2018

Description

• Not receiving activation e-mail for MSP Manager

Environment

• N-able MSP Manager

Solution

• MSP Manager will not send e-mails to monitored mailboxes to prevent ticket creation loops
• You can verify if this e-mail is a monitored mailbox by:
  1. Log in to MSP Manager
  2. Click on Settings
  3. Click on Company Settings
  4. Click on Ticket Mailboxes
• If you would like to activate this user, please contact support to receive the activation code and activation link