MSP Manager Troubleshooting
MSP Manager : Can deleted Service Items be recovered?
Last Modified
Thu Dec 05 02:38 GMT 2019
Description
- Service Item was deleted accidentally, causing the tickets to be deleted as well.
- Need to restore the service item and the tickets.
Environment
- N-able MSP Manager
Solution
- This can be done by doing the following :
- In the MSP Manager dashboard, click on Settings
- Click on Billing and Financial.
- Click on Deleted Service Item
- Choose the Service Item that you want to restore.
- Click on the Undelete Service Item button which resembles a left arrow button.
- There will be a message prompt on the top right hand corner of the page indicating that the service item and the associated tickets have been restored. It looks like this :
- "<Service Item name> was successfully undeleted. Associated tickets were restored."
- There will be a message prompt on the top right hand corner of the page indicating that the service item and the associated tickets have been restored. It looks like this :
- For further documentation about this, click here.