How to specify hours to put service level agreements on hold

Last Modified

Fri Apr 19 12:27 GMT 2019

Description

• Steps on how to specify hours to put service level agreements on hold

Environment

• MSP Manager
• NGP Platform

Solution

• During non-business hours, SLA timers stop running while your company is closed and continue when business hours resume.

1. Navigate to Settings > Company Settings > SLA Policies.
2. Select to edit an SLA Policy, and click each Policy Setting to expand it's additional options.
3. Select Only use business hours when calculating SLA.
4. Click Save SLA Policy.