MSP Manager Troubleshooting
How can I stop the timer on a ticket that was initiated by a disabled user?
Last Modified
Wed Jul 03 12:43 GMT 2019
Description
- How to stop the timer on a ticket that was started by an inactive tech?
- The ticket cannot be marked as complete due to the active timer
- ERROR: 'This ticket cannot be closed because another user has an active timer running on this ticket.'
Environment
- N-able MSP Manager
Solution
- Only the Company Owner is able to login and stop the timer of any user in the system
- This is primary user account which initially setup MSP Manager