Error when logging into Customer User Portal for MSP Manager

Last Modified

Mon Oct 22 12:53 GMT 2018

Description

• Error when logging in to Customer User Portal
• Complete error message below:
  • Culture is not supported. Parameter name: name null is invalid culture identifier

Environment

• N-able MSP Manager

Solution

• Issue happens when incorrect details (Timezone and Culture) are configured in the Default Settings
• To resolve this issue, have the correct details configured in Settings > Default Settings > TimeZone/Culture