MSP Manager Troubleshooting
Completed tickets are not showing in MSP Manager Billing Batch
Last Modified
Fri Apr 12 14:32 GMT 2019
Description
- Completed tickets are not showing in MSP Manager Billing Batch
Environment
- MSP Manager
Solution
- A completed ticket will show in a billing batch only when it has been completed within current billing period or when date of Service Item is active
- To see tickets that were completed in another period run a new billing batch:
- Run billing batch.
- Click on Filter Service Items.
- Enter a value for "Billing period contains" or enter a date range.
- NOTE: In order for a ticket to show in a billing batch it will need to contain an amount and not be $0.00.