Bounce back email messages when trying to create tickets in MSP Manager

Last Modified

Thu May 02 13:45 GMT 2019

Description

• Receiving bounce back after attempting to create tickets in MSP Manager
• ERROR: There was a failure trying to create ticket: -1 Customer: XXXXXX ERROR: 10606 Unable to create a ticket, please contact N-able Technical Support for assistance. The following is the error message provided by MSP Manager: Could not create the ticket: com.mspmanager.model.Ticket@1f; nested exception is org.springframework.web.client.RestClientException: The HTTP response contains an error: statusCode='402', statusText='Payment Required', responseBody=''; nested exception is com.fasterxml.jackson.databind.exc.MismatchedInputException: No content to map due to end-of-input at [Source: (String)""; line: 1, column: 0] Please confirm that there are no networking issues, and that Ticketing Recipient [Server Hardware] is configured properly.

Environment

• MSP Manager

Solution

• MSP Manager account has been disabled due to nonpayment or has been cancelled.
• Please contact your sales representative.
• Sales can be contacted through Phone or Email.
  • Telephone:

    • Americas: 1-855-679-0817

    • EMEA: +44 (0) 1382 309040

    • APAC: +61 (0)2 8412 4905

  • Email: mspsales@n-able.com
  • More sales contact information can be found here