Are time entries shown in a ticket when they are viewed through customer portal?

Last Modified

Mon Sep 09 14:48 GMT 2019

Description

• When going to MSP Manager portal and viewing tickets time entries are not shown

Environment

• MSP Manager

Solution

• There is not currently an option to view time entries for a ticket when going to the customer portal.
• Submit this as a feature request at: https://success.n-able.com/feature-request/
• A time entry report can be run in MSP Manager by going to Reports > Tickets and selecting Show Time Entry Detail > Apply Filters.